Política de autoexclusión

1. Self-Exclusion, Account Closure and Player Account Limits

1.1. Self-Exclusion

• You have the option to self-exclude yourself from 1Bet.
• To self-exclude send an email to customer service at [email protected]
• Please allow us up to 10 business days for actioning self-exclusion requests
• To revoke a self-exclusion restriction, you may contact Customer Support.
• We reserve the right to refuse to reactivate your account, following a self-exclusion request, at our discretion.

1.2. Closing your account

• You can close your account through by sending your request to our customer service via e-mail at [email protected]
• A customer may request to close their account no sooner than 90 days following their first successful deposit.
• Upon receiving the request, 1Bet will process and finalize the account closure within 60 days.
• When a customer decides to close their account, they must immediately cease using the website.
• Using the closure feature allows you to reopen your Player Account at any time by Contacting [email protected] with a reopen request.

2. Active Measures for Responsible Gambling

2.1. 1Bet applies active measures to prevent negative consequences associated with excessive gambling behavior after consulting with the client.

2.2. Temporary usage restrictions and limits on financial spending, such as stakes, bets, deposits, or losses, may unilaterally be applied.

2.3. Rules for Responsible Gaming

To promote responsible gaming, customers are encouraged to follow these rules strictly:

• Take regular breaks while gaming.
• Consider setting betting limits in advance.
• Recognize that gambling is entertainment, not a means of earning income.
• Determine in advance the acceptable level of losses.
• Avoid gambling under the influence of alcohol, drugs, depression, or when otherwise unable to concentrate fully.

3. Self-Assessment

3.1. In the event where you have doubts whether you are in control of your gambling, 1Bet recommends that you take the Self-Assessment Test outlined in Section 4 of this policy.

3.2. This Self-Assessment test is not a tool for diagnosing gambling addiction. You should seek professional help in case you suspect you might be negatively affected by gambling.

4. Self-Assessment Test

Have others ever criticized your gambling habits? Have you ever lied to cover up the amount of money or time you have spent gambling? Do arguments, frustrations or disappointments make you want to gamble? Do you gamble alone for long periods of time? Do you stay away from work or life obligations to gamble? Do you use gambling as an escape when you feel bored, or unhappy? Are you reluctant to spend ‘gambling money’ on anything else? Are you dedicating more time to gambling than to your friends and family? Do you try to recover your losses while gambling? When you run out of your gambling budget, do you feel sad, or desperate to gamble again as soon as possible? Do you gamble until you lose everything in your balance or budget? Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts? Do you feel depressed or even suicidal because of your gambling? If you have 2 or more answers “Yes”, there is a possibility that you might be suffering from gambling-related harm and we recommend that you contact [email protected] immediately for assistance.